Billing Terms & Conditions

Thank you for shopping with Scandiscents. These Billing Terms and Conditions outline the rules and procedures for processing payments, managing billing information, and handling related issues for purchases made through our website, www.Scandiscents.com. By making a purchase, you agree to comply with these terms.

To give you the best, most secure purchasing experience possible, Secure Sockets Layer (128 Bit SSL Security) Scandiscents employs Secure Sockets Layer (SSL) technology. When your online transactions, SSL technology enables encryption (scrambling) of sensitive information, such as passwords and Mastercard numbers. Your personal information is kept safe and secure by using SSL technology on all of the forms on our website.

The most popular and dependable forms of payment accepted are credit cards and debit cards. Before making a payment, check the list of acceptable payment methods below

1. Payment Methods

  • Accepted Payment Methods: We accept the following payment methods: Visa, MasterCard, American Express, PayPal, Apple Pay, all payment methods are indicated at checkout.
  • Payment Authorization: By providing your payment information, you authorize Scandiscents to charge the full amount of your purchase to the payment method you selected during checkout.
  • Payment Timing: Payment will be processed at the time of your order unless otherwise specified. Orders will not be shipped until payment has been successfully processed.

2. Pricing and Taxes

  • Product Pricing: All prices on our website are listed in GBP and are subject to change without notice. We strive to ensure accurate pricing but reserve the right to correct any pricing errors at any time.
  • Sales Tax: Applicable sales tax will be calculated and added to your order total at checkout based on your shipping address. You are responsible for any additional taxes or duties that may apply to international orders.

3. Billing Information

  • Accurate Information: You agree to provide accurate, current, and complete billing information for all purchases. You are responsible for keeping your billing information up to date, including your billing address, payment method details, and contact information.
  • Billing Issues: If we encounter any issues processing your payment, we will attempt to contact you using the information provided. Your order may be delayed or cancelled if payment cannot be successfully processed.

4. Order Confirmation 

  • Order Confirmation: After completing your purchase, you will receive an order confirmation email containing your order details, including items purchased, pricing, and billing information.

5. Recurring Billing

  • Subscription Services: If you purchase a product or service with recurring billing (e.g., subscriptions), you will be billed at the frequency specified at the time of purchase. Recurring payments will continue until you cancel the subscription.
  • Cancellation: You may cancel your subscription at any time by the Subscriptions tab on our website, or contacting our Customer Service team at contact@scandiscents.com. Cancellations will take effect at the end of the current billing cycle, and no further charges will be made.

6. Refunds and Chargebacks

  • Refunds: Please refer to our Returns and Refund Policy for information on how to request a refund. Refunds will be processed to the original payment method used for the purchase.
  • Chargebacks: If you dispute a charge (a “chargeback”) with your bank or credit card company, you must notify us immediately. We reserve the right to suspend or terminate your account and any pending orders if a chargeback is filed.

7. Payment Security

  • Secure Payment Processing: We use industry-standard encryption technologies to protect your payment information during transmission. Your payment details are processed securely through [Your Payment Processor].
  • PCI Compliance: Scandiscents complies with the Payment Card Industry Data Security Standard (PCI DSS) to ensure the secure handling of payment information.

8. Late Payments and Penalties

  • Late Payments: If a payment is declined or delayed, we may suspend or cancel your order. For subscription services, failure to pay on time may result in the suspension of your service.
  • Penalties: We reserve the right to charge late fees or interest on overdue amounts as permitted by law. You will be responsible for any costs incurred by us in collecting overdue payments, including legal fees.

9. Currency Conversion

  • Currency Conversion: If your payment method is issued in a currency other than GBP, your bank or payment provider may charge currency conversion fees. You are responsible for any such fees.

10. Errors and Corrections

  • Billing Errors: If you believe there has been an error in billing, please contact us immediately at Contact@scandiscents.com. We will investigate and correct any errors promptly.
  • Corrections: We reserve the right to correct any errors or inaccuracies in billing, even if an order confirmation has already been issued.

11. Contact Information

For any questions or concerns regarding our Billing Terms and Conditions, please contact us:

  • Email: Contact@scandiscents.com
  • Phone: 0800 145 5033
  • Address: Unit 144, Regus, Building 3 Concord Park, Concord Road, Maidenhead, England, SL6 4BY

Thank you for choosing Scandiscents. We are committed to providing a secure and transparent billing process for all your purchases.