Return and Refund Policy

We hope you love your purchase as much as we do, however, if for any reason you would like to return it, our no hassle, easy returns policy is simple to follow.

If you wish to return your order, don't worry, our returns policy means that you can return anything to us in unused condition within 100 days of receipt, with the original packaging.

We do not charge any fees for collecting your return.

How to return your items;

1. Email contact@scandiscents.com
2. Our team will pick this up and respond within 48 hours to arrange a collection
3. Once your item arrives back with us we will process your return.

Please Note

We do not accept returns without the original packaging and all returns must be in an unused condition. If items are returned outside of these terms there will be a restocking charge of £10 which will be deducted from the refund amount. This amount will be dependent on condition and resell value.

Our free returns policy does not apply for non mainland UK or International orders. (exclusions apply to these, please see full terms for more information)

Any damages or discrepancies need to be reported within 7 days following the date of delivery in order to receive a replacement or refund.

Refund Policy

Once we receive your returned item, we will inspect it and notify you. If your return is approved, we will initiate a refund to your original payment method within 14 days.

Please be aware that it can take some time for your bank or credit card company to process and post the refund.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

If you have any questions about returns or want to request a Return and Refund Policy, please contact us at

Phone: +44 7903 703016
Email: contact@scandiscents.com
Address: Unit 26 Spur House, The Crescent, Maidenhead, SL6 6FL, UK