Privacy Policy

Thank you for shopping with Scandiscents. These Billing Terms and Conditions outline the rules and procedures for processing payments, managing billing information, and handling related issues for purchases made through our website, www.Scandiscents.com. By making a purchase, you agree to comply with these terms.

For the purposes of the UK Data Protection Act 1998 (as amended or replaced), the General Data Protection Regulation (EU) 2016/679 (the "GDPR") and other applicable European data protection legislation (together the "Data Protection Legislation"), we are the data controller of the personal information we hold about you.

We are committed to protecting and respecting your privacy. This is of paramount importance to us. By using our site, you consent to us processing your personal data in accordance with our Privacy and Cookie Policies.

1. Information We Collect

We collect various types of information to provide you with a seamless shopping experience and improve our services. The types of information we collect include:

  • Personal Information: This includes your name, email address, phone number, shipping and billing addresses, payment information, and any other information you provide when creating an account, making a purchase, or contacting us.
  • Technical Information: We collect information about your device and how you interact with our website, such as your IP address, browser type, operating system, and browsing behaviour (e.g., pages visited, time spent on the site).
  • Transaction Information: We collect details about your purchases, including the products you buy, the date and time of the purchase, and payment method.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing activities and preferences. For more information on how we use cookies, please refer to our Cookie Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing Orders: To process and fulfil your orders, including shipping products, sending order confirmations, and handling payments.
  • Customer Support: To provide customer service, respond to your inquiries, and address any issues or concerns you may have.
  • Personalization: To personalize your shopping experience by recommending products, offering promotions, and tailoring content to your preferences.
  • Marketing: To send you promotional emails, newsletters, and other marketing communications that may be of interest to you. You can opt out of these communications at any time.
  • Improvement: To analyse and improve our website, products, and services, including monitoring usage patterns and gathering feedback.
  • Security: To protect our website, prevent fraud, and safeguard your personal information.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, delivering products, and providing customer support. These providers are contractually obligated to keep your information confidential and secure.
  • Business Partners: We may share information with business partners for joint marketing efforts, but only if you have given us your consent to do so.
  • Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or in response to a valid request from a law enforcement authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owners as part of the transaction.

4. Data Security

We take the security of your personal information seriously and implement a variety of technical and organizational measures to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access and Correction: You can access and update your personal information by logging into your account on our website or contacting us directly.
  • Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe link in our emails or contacting us directly.
  • Delete: You can request the deletion of your personal information by contacting us, although we may be required to retain certain information for legal or operational purposes.
  • Cookies: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. International Data Transfers

If you are accessing our website from outside The United Kingdom, please be aware that your information may be transferred to, stored, and processed in The United Kingdom where our servers are located and our central operations are based. By using our website, you consent to the transfer of your information to The United Kingdom.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date. Your continued use of our website after the posting of changes constitutes your acceptance of such changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: Contact@scandiscents.com
  • Phone: 0800 145 5033
  • Address: Unit 144, Regus, Building 3 Concord Park, Concord Road, Maidenhead, England, SL6 4BY.

Thank you for trusting Scandiscents with your personal information. We value your privacy and are committed to protecting it.